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  • How much is a triage appointment and what payment options are available?
    Calls are $50.00 CDN, and payments are due 24 hours prior to your appointment time, by etransfer or PayPal.
  • What times are available for appointments?
    Appointments are available between 10 am and 3 pm PST.
  • What is included in the fee?
    The fee includes talking with Lauren about your horse, for up to 30 minutes. After the call, Lauren will send you a message listing the key points of your discussion, including links to recommended resources (if applicable).
  • What does the booking & appointment process look like?
    To book: contact Lauren to find out if this format would be suitable for you and to book an appointment timeslot. Before your appointment: Lauren will send you an information form for you to complete, detailing the reason for your appointment. It must be returned to Lauren 48 hours prior to your scheduled appointment time. Payment is due in full 24 hours prior to your scheduled appointment time. Cancellations with less that 12 hours notice are not eligible for a refund. All cancellations are subject to any applicable bank processing fees. On your appointment day: Lauren will contact you by your preferred method (phone call, Skype, or Zoom) precisely at your appointment time. Should Lauren not be able to reach in the ten minute time period after your scheduled appointment, your appointment will be forfeited and your payment will not be refunded. Please note, your appointment time ends 30 mins after the scheduled start time, not when Lauren reaches you if you are late. After your appointment: Lauren will email a brief recap of the important points from your discussion, including any relevant handouts or links (if discussed). Please note, unlike a full in-person or remote consult, there is no follow-up support included with this service.
  • What happens if I need more help after a triage appointment?
    Resolving behaviour problems in horses, particularly those that are long-standing, dangerous, or complex, takes time and concerted effort. There are generally no horse-friendly, quick fixes to solve horse behaviour problems; owners may reasonably be looking at weeks-to-months of retraining to address issues. This is because many behaviour probelms stem from emotional states such as fear or anxiety, and changing emotions and teaching horses how to behave more appropriately takes time. While the Triage Hotline advice is designed to help you learn more about your horse's behaviour, or get 'first aid' help to reduce the frequency and intensity of your horse's behaviour problem, this format simply cannot replace working under Lauren's one-on-one guidance for a period of time to address long-standing, dangerous, or complex behaviour issues. In such instances, continuing to work with Lauren can help you better understand your horse's behaviour, and learn new skills to help them overcome their issues. If this is the case with your horse, you will be eligible for a $40.00 CDN discount that can be applied to a full in-person or remote consultation when booked within 14 days after your initial triage appointment.
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