Effective Date: September 11, 2025
Last Updated: September 11, 2025

 

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website or use our services.

 

1. Information We Collect

We may collect:

• Contact information: name, email, phone number, address.

• Payment information: billing details (processed securely through third-party providers, we don’t store full credit card numbers).

• Account or service information: details you provide when booking a service or purchasing a product.

• Website usage data: IP address, browser type, device info, pages visited, and interactions (collected via cookies or analytics tools).

 

2. How We Use Your Information

We use your information to:

• Provide and improve our services.

• Process payments and orders.

• Respond to questions or customer support requests.

• Send updates, newsletters, or marketing (you can unsubscribe anytime).

• Comply with legal obligations.

 

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve website performance.

• Understand how visitors use our site.

• Personalize content or marketing.

 

4. Sharing Your Information

We may share your information with:

• Service providers who help us operate (payment processors, hosting, email platforms).

• Legal authorities if required by law.

• We do not sell your personal information.

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5. International Visitors

Our services are available globally. By using our website, your information may be transferred to and stored in countries outside your own, including Canada. We take reasonable steps to protect your data wherever it is processed.

 

6. Your Rights

Depending on where you live, you may have the right to:

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• Access the personal data we hold about you.

• Request correction or deletion of your data.

• Withdraw consent for data processing (e.g., marketing emails, cookies).

• Object to or restrict certain uses of your data.

• File a complaint with your local data protection authority.

 

To exercise these rights, contact us.

 

7. Data Security

We use appropriate technical and organizational safeguards to protect your information. No method of transmission or storage is 100% secure, but we work to keep your data safe.

 

8. Data Retention

We keep your personal information only as long as needed for the purposes described above, or as required by law.

 

9. Children’s Privacy

Our services are not directed to children under 13 (or under 16 in the EU). We do not knowingly collect personal information from children.

 

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a new “Last Updated” date.

 

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

 

Data Protection Officer at

Fraser Animal Behaviour Consulting Inc.
Email: lauren@equinebehaviourist.ca
Address: PO Box 2696, Gairbaldi Highlands, BC, V0N 1T0 Canada